REFUNDS POLICY

Every Kinetik Medical product is created to the highest standards, however, if you find you have a faulty product you can return it. You can also return products that are not faulty, subject to exclusions.

Please ensure you read the following guidance prior to returning your Kinetik Medical product. 

FAULTY PRODUCTS:

Faulty product can be returned to us within 12 months of purchase. We will review such returned products on an individual basis and provided the product is found to be faulty we will issue a like for like replacement and in this case refund postage. If the product is found not to be faulty we will return the product to you and reserve the right to charge you for packaging and post.

You can return your purchase to us in its original condition within 15 days of purchase as long as the product is returned unopened with seals, shrink-wrap and packaging intact. In this case your purchase will be credited in full.

Non Faulty Products cannot be returned other than as above. Because, LMS Clear Skin, Love My Skin Anti-Ageing and Kinetik Medical are personal care items and in the interest of personal hygiene we are unable to accept returns of non faulty product which has been opened.

 

INCORRECT PRODUCT.

You may return incorrect products sent to you as a result of our error for a full refund, including the return postage. Such products will not be credited unless they are returned with seals intact.

We outline below the steps you need to follow should you be want to return your product.

STEP 1 - Fill in the online document
Please fill in the returns document. This will help you to provide us with the details that will make your return process as fast and simple as possible. 

STEP 2 - Print the returns document
You will be given a page to print and return with your product. If you do not have a printer, please write all the required information on a piece of paper. Products returned without the required information may not be refunded. 

STEP 3 - Prepare the package
Place your product into secure, protective packaging, ensuring the product is returned in the condition you received it.

In the package you will also need to include:
Proof of purchase
The printed returns document from Step 2. 

STEP 4 - Send the package

We highly recommend that you use a registered insured delivery service. This will allow you to keep track of your package.

The package should be sent to the following address:

Returns Department

Kinetik Medical Devices Ltd
Medicity, D6 Building West,
Thane Road,
Nottingham, NG90 6BH

We will endeavor to resolve any return within 30 days of receipt.